Frequently asked questions

Which payment methods can customers use?

Vipps, Klarna and cards (through Stripe). You connect your own accounts with them in Set up your shop → Payments, and the money goes straight to you. At least one payment method has to be connected before customers can order.

Do I need my own domain?

No. The shop works at its Vibbs address straight away. When you’re ready, you can connect your own domain in Set up your shop → Domain.

Can I move my shop from another platform?

Yes. You can bring your products from 24Nettbutikk, Shopify, WooCommerce or a spreadsheet. Old links can be redirected to the new pages, so customers and search engines find their way.

Which languages does Vibbs support?

Vibbs itself (what you see while you work) is in Norwegian and English. Change the language under your account in the top right of the dashboard. Your site can be in Norwegian (Bokmål) or English. You choose when you create the site, and can change it later under Settings → SEO in the builder.

Can several people work on the same site?

Yes. Invite them under Manage → Collaborators in the builder. An Editor can add, change and remove content and handle orders. Refunds, payment and shipping settings, and erasing customer data are for the owner only. A Viewer can only look at the site in the builder.

Who is responsible for the terms of sale and privacy policy?

You are. Vibbs can write the pages for you, based on the Norwegian Consumer Authority’s standard terms and your business details. The text is a starting point: read it through and adapt it to your shop.

How do I delete my site?

On the dashboard, with the bin icon on the site’s card. Everything on the site is deleted for good. If the shop has orders, you must download a copy first, because Norwegian bookkeeping law requires sales records to be kept for five years. See The dashboard.

How do I get help?

Search this help center, or write to us with Contact us at the bottom of the page.